Service Team
Service teams assigned in line with the venue's service standards are planned and managed so as to support guest satisfaction and the flow of the operation.
Project-Based Team Management
H2O plans and manages the workforce required for short- and medium-term projects on a project-specific basis. A team structure suited to the scope, duration and operational intensity of the project is built, ensuring the right people are in the field at the right time.
Throughout the process, team coordination, task allocation and field supervision are carried out professionally.
Full Insurance and OHS Process Management
The insurance and occupational health and safety processes of every assigned member of staff are managed in accordance with the legislation. Legal obligations are met in full, with the aim of ensuring that businesses face no operational or legal risk in these processes.
H2O supports the creation of safe and sustainable working environments.
Venue-Based Part-time Team Management
Part-time teams planned specifically for a given venue are built around how that venue operates and what it needs. Staff adaptation to the venue, working order and operational efficiency are monitored on a regular basis.
This keeps service quality intact while the venue's day-to-day operation continues without interruption.
Areas of duty
The teams we put in the field
For every position, the job description, working order and reporting flow are set in advance; teams are coordinated on site throughout the operation.
Bartender — Barmaid Team
Experienced bartender and barmaid teams are formed to match the pace and concept of the bar operation, keeping service continuous.
Welcome Staff
Working at the guests' first point of contact, welcome staff are assigned to create an orderly entry flow and a professional first impression.
Guidance Staff
In-venue guidance processes are run to a plan in order to manage visitor density and support the operational flow.
Box Office Team
Box office teams working on ticketing and entry control are organised to keep transactions fast and controlled.
Till Team
Till transactions, payment processes and daily cash flow are managed by teams working to established procedures.
Cloakroom Staff
Cloakroom services are planned around the safe and orderly receipt and return of guests' belongings.
Financial Operations
Daily financial flow, till movements and core reporting processes are managed in an integrated way with the venue's operation.
Warehouse — Stock Management
Goods in and out, stock tracking and warehouse order are brought under control with the aim of preventing operational losses.
Staff Transport, Uniform and Catering Management
Staff transport, uniform and catering processes are organised by H2O so that the operation in the field runs smoothly. Managing these logistical details from a single centre raises staff motivation and working efficiency.
Every process is carried out to a plan and under control, without creating an additional operational burden for the business.
Let's talk about your event operation
Tell us what you need and we will put together a team and process plan for you.